Frequently asked questions
How do I book an appointment?
Go to the booking page, choose the service you need and pick an available date and time. Enter your contact details to confirm — you will receive a confirmation by email straight away.
Do you offer online (video) as well as in-person appointments?
Where a practice offers them, both are available. The appointment type is shown against each service when you book, so you can choose whichever suits you.
Do I need to pay when I book?
Some services require payment at the time of booking and others do not. If payment is needed, it is taken securely by card at checkout — your full card details are never stored on this site.
Is my payment secure?
Yes. Card payments are processed by Stripe, a PCI-DSS compliant payment provider. We only receive confirmation that a payment succeeded, not your card number.
Can I cancel or reschedule my appointment?
Yes. Please get in touch as early as you can using the details on the contact page and we will help you rearrange or cancel. Cancellation terms vary by practice.
Will I need to complete any forms before my appointment?
Sometimes. If pre-appointment (intake) forms are required, you will be prompted to complete them securely after booking, so everything is ready for your visit.
How is my personal and health information protected?
Your information is handled in line with data-protection law and used only to provide your care. See our privacy policy for the full detail on what we collect and your rights.
What if I need help booking?
If you have any difficulty booking online, the practice will be glad to help you book by phone or email instead — the details are on the contact page.